The Company is committed to providing a supportive and transparent environment for the prevention and redressal of sexual harassment at the workplace. The following mechanism outlines the process of raising concerns, resolving complaints, conducting enquiries, and ensuring appropriate reporting and governance.
A.Informal Resolution Option
When any incident of sexual harassment occurs, the aggrieved person may communicate their disapproval and objection directly to the harasser and request that such conduct cease immediately.
If the harassment does not stop, or if the aggrieved person is not comfortable addressing the harasser directly, they may approach the IC for advice, assistance, or redressal. The IC shall take such steps as it deems appropriate, including extending counselling support or initiating an enquiry, to resolve the matter promptly.
B.Formal Complaint
If informal resolution is not possible or not preferred, the aggrieved person may submit a written complaint to the Internal Committee along with supporting documents and names and addresses of witnesses, within three (3) months of the date of the incident. In case of a series of incidents, the complaint may be made within three (3) months from the date of the last incident.
The IC may extend this time limit by a further three (3) months if it is satisfied that the circumstances prevented the aggrieved person from filing the complaint within the initial period.
Complaints may also be submitted through email. The complainant shall disclose their name, department, division, and location to enable the IC to contact them and take the matter forward.
In addition to the internal mechanism, the aggrieved person shall retain the right to pursue any legal remedies available under applicable law.
C.Redressal Process
Upon receipt of the complaint, the Presiding Officer of the IC shall first determine whether the allegations fall within the definition and scope of “sexual harassment” under the Policy and the POSH Act.
If yes, the respondent (the person against whom the complaint is made) shall be called upon to appear before the IC and submit a written explanation. Thereafter, a formal Enquiry shall be initiated.
If the IC concludes that the allegations do not constitute sexual harassment or are outside its jurisdiction, the same shall be recorded with reasons in writing and communicated to the complainant.
D.Enquiry
The IC shall promptly commence the enquiry and inform both the aggrieved person and the respondent. A statement of allegations shall be provided to the respondent, who shall submit a written explanation within ten (10) days of receiving it.
Copies of all written explanations and documents submitted by either party shall be shared mutually. Each party shall provide original copies of documentary evidence, duly signed to certify authenticity.
The IC shall endeavour to complete the enquiry within a reasonable period, but not later than three (3) months from the date of the complaint.
The IC shall prepare a reasoned report of its findings and recommendations and submit the same to the Competent Authority within ten (10) days of concluding the enquiry. A copy of the report shall also be provided to both the complainant and the respondent.
Based on the IC’s findings, the Company may impose appropriate disciplinary action in accordance with its service rules.
E.Recommendation By ICC and actions
Upon completion of the inquiry, the ICC shall submit its report of findings to the competent authority within 10 days and make it available to the concerned parties.
- If the allegation is not proved, the ICC shall recommend that no action is required.
- If the allegation is proved, the ICC shall recommend appropriate action as per service rules, which may include:
a. Formal apology
b. Counselling
c. Written warning to the perpetrator, with a copy maintained in the employee’s file
d. Change of work assignment/transfer for the perpetrator or the victim
e. Suspension or termination of the employee found guilty
f. Withholding of promotion
In cases of false complaints, the complainant may be liable for disciplinary action deemed appropriate by management.
(For process illustration, refer to Annexure A.)